Platphorm provides a system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.
What does our system do? Well, say you just got a puppy and you’re interested in asking questions of a real, live expert on how to best train him. Google can’t help you. Nor can Yahoo, Bing, or any traditional search engine. However, a site powered by our platform can: You type in “puppy training” and instead of getting a list of pages, you get a list of people — real people — ready to speak with you live over the phone to answer your questions or via mail, chat, or SMS. You can browse each provider’s profile, look at their ratings, and read written feedback left by others.
When you find a provider you like, you press a “Call Now” button and our system initiates a call to you, then the provider, and you are connected to talk for whatever price per minute (or call) the provider has set. It’s that simple. We white-label this system for other companies in any vertical, and handle not just the multimodal communications system, but all customer and community support, provider payment, and systems monitoring.
Founded in 2009, by industry veterans with track records of multiple start-up successes, Platphorm is already stable, profitable, and growing. Headquartered in lovely downtown San Francisco, we have global operations staff in six different countries to ensure 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.
We’ve built our platform using best in class tools and practices. Our multi-modal applications ride on top of Rails. Our telephony system has been built on top of CCXML & VXML. Our setup is geographically redundant. We use a hybrid of cloud and dedicated servers running the latest technologies to ensure the optimal mix of performance and availability. We’re serious about testing. We use RSpec, Selenium and our own homegrown call tester for regression testing. We leverage services like New Relic and Airbrake to monitor the quality and performance of our system.
Our platform isn’t just hardware and software. It’s people, too. Of course, the most important people are the ones you fill it with: Buyers and Sellers. But these people need other people to help them to use the system, resolve issues, and make sure everyone is playing nicely and by the rules. That’s where our people come in. When you white-label our system, you also have access to a team dedicated to customer support, community management, and risk management. These experts and the tools they utilize are included in the licensing fees. All that is really left once you provide a look to the site is to market it!
Are you a team player, looking for a small engineering team to engage with? Somewhere with other open-minded people, where you can advocate best practices, help improve processes and make key decisions in designing our systems? Somewhere where code review is standard practice and seen as a great way to both authors and reviewers to learn?
Platphorm is small, stable, profitable, and growing company. Founded in 2009 and based in San Francisco (right next to Muni/Bart), We are a development company with an expanding portfolio of niche B2C communications marketplaces.
Our team uses agile methodologies (kanban) with continuous delivery to produce communication verticals (chat, messaging, voice, video). As an engineer you'd be responsible for designing and building software, working with the DevOps and QA teams for support in testing and releasing features.
What we’re looking for:
A glimpse into daily life:
Sounds like the right job for you? Send us a message at email@example.com.
Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and online communities, and a passion for catching the bad guys?
Platphorm is looking for a Community Policy Representative to be a part of our Policies and Abuse team. The Policies and Abuse team enforces Platphorm’s policies across our various domains. The team creates, communicates, and enforces policies while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brand. You will make judgment calls about whether content breaks our rules and be able to explain your decisions to users. You aren’t afraid of making tough calls, and you have a genuine passion for tackling complex policy issues while working closely with various departments including Customer Advocacy, Risk Management, and Marketing.
Founded in 2009, Platphorm is a software development firm with an expanding portfolio of niche B2C communications marketplaces and global operations staff in six different countries. The marketplaces we've built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.
If this sounds like you apply today!
Are you passionate about creating compelling content that supports innovative product experiences? Do you enjoy solving complex problems? Are you equal parts creative and analytical?
Platphorm is looking for an experienced editorial content manager to join our growing team to help lead content initiatives in support of the upcoming launch of our new advice product, Everclear, which is currently in development.
Working together with other members of the Product Marketing & Strategy team, you will oversee a cross-channel content marketing program and serve as the editor of Lifescopes, a weekly personalized guidance email launched in early June 2018 with 60K+ subscribers to date. Lifescopes is a key acquisition strategy and will be integral to the ongoing engagement of both new and existing customers for Everclear.
You will have the opportunity to make a big impact on a small but nimble team with all the excitement of working on a new product venture--backed by a company that is already stable and profitable.
Founded in 2009 by industry veterans, Platphorm has global operations staff across six countries. Our headquarters are located in downtown San Francisco.
Scope of Contract: Up to 40 hours/week; 6 month contract.
Sound like a good fit? Send us a message at firstname.lastname@example.org and include: your resume, your LinkedIn profile URL, and links to a minimum of 3 professional writing samples.
If this sounds great to you reach out to us today!