WELCOME TO PLATPHORM

WE BUILD PROFITABLE INFORMATION MARKETPLACES

About us


Platphorm provides a system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.

What does our system do? Well, say you just got a puppy and you’re interested in asking questions of a real, live expert on how to best train him. Google can’t help you. Nor can Yahoo, Bing, or any traditional search engine. However, a site powered by our platform can: You type in “puppy training” and instead of getting a list of pages, you get a list of people — real people — ready to speak with you live over the phone to answer your questions or via mail, chat, or SMS. You can browse each provider’s profile, look at their ratings, and read written feedback left by others.

When you find a provider you like, you press a “Call Now” button and our system initiates a call to you, then the provider, and you are connected to talk for whatever price per minute (or call) the provider has set. It’s that simple. We white-label this system for other companies in any vertical, and handle not just the multimodal communications system, but all customer and community support, provider payment, and systems monitoring.

Founded in 2009, by industry veterans with track records of multiple start-up successes, Platphorm is already stable, profitable, and growing. Headquartered in lovely downtown San Francisco, we have global operations staff in six different countries to ensure 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.

Our Platform


Best In Class System

We’ve built our platform using best in class tools and practices. Our multi-modal applications ride on top of Rails. Our telephony system has been built on top of CCXML & VXML. Our setup is geographically redundant. We use a hybrid of cloud and dedicated servers running the latest technologies to ensure the optimal mix of performance and availability. We’re serious about testing. We use RSpec, Selenium and our own homegrown call tester for regression testing. We leverage services like New Relic and Airbrake to monitor the quality and performance of our system.

Customer Service, Community and Risk Management

Our platform isn’t just hardware and software. It’s people, too. Of course, the most important people are the ones you fill it with: Buyers and Sellers. But these people need other people to help them to use the system, resolve issues, and make sure everyone is playing nicely and by the rules. That’s where our people come in. When you white-label our system, you also have access to a team dedicated to customer support, community management, and risk management. These experts and the tools they utilize are included in the licensing fees. All that is really left once you provide a look to the site is to market it!

Careers

If you enjoy working with a small, dedicated team and relish making a huge impact on a product, then we’d love to talk to you. Our San Francisco office is steps from the Powell BART/Muni station!

In addition to a competitive salary, we offer health/dental/vision insurance, 401K, work/life balance, Apple laptops, sit/stand desks, a well stocked kitchen and wine on Fridays.


Senior Software Engineer - Core product team, Full stack Ruby on Rails / React

Are you a team player, looking for a small engineering team to engage with? Somewhere with other open-minded people, where you can advocate best practices, help improve processes and make key decisions in designing our systems? Somewhere where code review is standard practice and seen as a great way to both authors and reviewers to learn?

Platphorm is small, stable, profitable, and growing company. Founded in 2009 and based in San Francisco (right next to Muni/Bart), We are a development company with an expanding portfolio of niche B2C communications marketplaces.

Our team uses agile methodologies (kanban) with continuous delivery to produce communication verticals (chat, messaging, voice, video). As an engineer you'd be responsible for designing and building software, working with the DevOps and QA teams for support in testing and releasing features.

What we’re looking for:

  • Someone who wants to become an integral part of a small upbeat engineering team that’s having fun building things, and to push them to do even better!
  • Someone who knows good design, who’s not scared by scaling.
  • Someone who can take a project spec and run with it (but knows that discussing design with the team before running too far is the better move).

Requirements:

  • Strong CS fundamentals
  • You must be curious and an excellent problem solver
  • At least 4+ years of software development experience
  • A fullstack developer with familiarity of either/both: React or Ruby on Rails

A glimpse into daily life:

  • Spend time figuring out how to implement a ticket
  • Chat with the team on Slack or pair with someone on Zoom as a sounding board
  • Branch your Git fork, code up a solution, and create a pull request
  • Thanks to devops magic, docker, jenkins and kubernetes you now have a staging environment with your changes, along with unit and integration test feedback.
  • Test your solution and then request QA do the same.
  • Do a dance.

Sounds like the right job for you? Send us a message at jobs@platphormcorp.com.

Content Manager (Contract)

Are you passionate about creating compelling content that supports innovative product experiences? Do you enjoy solving complex problems? Are you equal parts creative and analytical?

Platphorm is looking for an experienced editorial content manager to join our growing team to help lead content initiatives in support of the upcoming launch of our new advice product, Everclear, which is currently in development.

Working together with other members of the Product Marketing & Strategy team, you will oversee a cross-channel content marketing program and serve as the editor of Lifescopes, a weekly personalized guidance email launched in early June 2018 with 60K+ subscribers to date. Lifescopes is a key acquisition strategy and will be integral to the ongoing engagement of both new and existing customers for Everclear.

You will have the opportunity to make a big impact on a small but nimble team with all the excitement of working on a new product venture--backed by a company that is already stable and profitable.

Founded in 2009 by industry veterans, Platphorm has global operations staff across six countries. Our headquarters are located in downtown San Francisco.

Scope of Contract: Up to 40 hours/week; 6 month contract.

Responsibilities:

  • Develop/manage Lifescopes’ editorial calendar and produce new content on an ongoing basis
  • Manage a team of freelance writing resources and ensure that content produced upholds established product standards and is consistently on-brand, on-message, and in-voice
  • Administer our custom CMS for Lifescopes
  • Serve as copy editor for all content deliverables in your purview
  • Create and execute content strategies based on product and marketing requirements
  • Develop content frameworks, style guides, terminology, taxonomies, program plans, and editorial calendars
  • Cultivate a strong understanding of the product space, including the unique needs and goals of target end-users in order to apply these insights in delivering highly-relevant messaging
  • Oversee the development of content deliverables across the product user experience, customer lifecycle, and across channels (in-product copy, email marketing, social media, blogs and other key touchpoints)
  • Leverage best practices in optimizing content for organic search (SEO)
  • Conduct research and ideate new opportunities for extending content engagement via strategic marketing programs
  • Collaborate closely with the product, customer operations, and tech teams
  • Support the VP of Product Marketing & Strategy on any other content-driven programs

Qualifications

  • Degree in Communications, English, Journalism or related discipline
  • 3-5 years of content development/content marketing/content strategy
  • Demonstrated experience in managing successful cross-channel content marketing programs
  • Excellent written and verbal communicator with outstanding editorial chops
  • Some experience with SEO (preferred)
  • Design sensibility (a plus, but not required)
  • Tenacious problem solver with strong project management skills
  • Extremely detail-oriented, adaptable, fast learner
  • Desire to work on niche B2C products
  • Laser-focused on results
  • Start-up experience (a plus, but not required)
  • Last but not least: a sense of humor, positive “can-do” attitude, and fun to work with

Sound like a good fit? Send us a message at jobs@platphormcorp.com and include: your resume, your LinkedIn profile URL, and links to a minimum of 3 professional writing samples.

Policy Specialist - Trust and Safety

Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and online communities, and a passion for catching the bad guys?

Platphorm is looking for a Policy Specialist - Trust and Safety to be a part of our Policies and Abuse team. The Policies and Abuse team enforces Platphorm’s policies across our various domains. The team creates, communicates, and enforces policies while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brand. You will make judgment calls about whether content breaks our rules and be able to explain your decisions to users. You aren’t afraid of making tough calls, and you have a genuine passion for tackling complex policy issues while working closely with various departments including Customer Advocacy, Risk Management, and Marketing.

Founded in 2009, Platphorm is a software development firm with an expanding portfolio of niche B2C communications marketplaces and global operations staff in six different countries. The marketplaces we've built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.

Responsibilities:

  • Enforce policies across various websites and web presences while providing an exceptional user experience
  • Review and evaluate user-generated content for compliance with our site policies
  • Assess accounts that have been flagged for various content violations
  • Investigate user account activity and work closely with our Customer Advocacy and Risk Management teams on large fraud cases
  • Clearly and professionally communicate policies and policy infractions to users
  • Provide feedback to various teams regarding abuse and policy issues
  • Create new policies and adjust current policies as needed

Qualifications:

  • Bachelor's degree
  • Understanding of the roles policy enforcement plays in online communities
  • Excellent verbal and written communication skills
  • Strong investigative skills, critical thinking capabilities, and good judgment
  • Enjoy being part of a small team and willing to help out with duties outside the scope of your job
  • Community management or customer support experience is a plus
  • Comfortable with adult content and supporting an adult entertainment product
  • Has a tough skin and able to take customer complaints in stride

Benefits:

  • Medical, Dental, and Vision insurance
  • 401K
  • Subsidized commuter benefits
  • Great work-life balance
  • Sit/Stand desks
  • Snacks and Friday Happy Hours!
  • Great location! Our San Francisco office is steps from the Powell BART/Muni station!

If this sounds like you apply today!

Customer Success Representative

Do you love advocating for customers? Enjoy working with a small, dedicated team? Then we’d love to meet you! We are looking for an experienced Customer Success Representative with a strong background in online communities and email-based support with a passion for going above and beyond.

Platphorm, LLC builds innovative multi-modal information exchanges and provides a soup-to-nuts system that allows businesses to build scalable, reliable marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.

The marketplace we've built enables anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat.

The Job:
As an expert on our products and customers, you will serve as a liaison between customers and the rest of the company, and act as the customers' advocate by:

  • Responding to individual customer support issues and ensuring a timely response to all customer support inquiries.
  • Identifying technical issues, suggesting enhancements, and communicating them to the engineering team.
  • Engaging in social media, including forums for internal customers, as the voice of the company.
  • Creating and maintaining documents that answer common support questions.

Requirements:

  • Have a strong understanding of online communities and experience as an online community member
  • Must be comfortable with adult content
  • BA or BS degree required
  • Must be comfortable working with a customer base from personal advice, dating/flirting, and adult websites
  • Have 2+ years experience in a customer support role focused on online support for a technical product
  • Have proven success providing exceptional customer service
  • Strong written communication skills
  • Thrive on a small team environment and are willing to help out with duties outside the scope of your job

Benefits:

  • Health/dental vision insurance
  • 401K
  • Great work/life balance
  • 13" MacBooks and computer monitor provided
  • Adjustable work desks
  • Snacks and Friday Happy Hours!
  • Great location Our San Francisco office is steps from the Powell BART/Muni station!

If this sounds like you apply today!

Advisor Recruiter

Are you a seasoned empath, psychic, intuitive guide or someone with strong connections in the advisor community? A motivated and resourceful self-starter who’s ready to take on the exciting challenge of recruiting advisors for a new platform?

We are looking for a professional with several years of experience in the psychic advice industry to help us build our network of high-quality advisors in preparation for the upcoming launch of our new life guidance app, Everclear. Led by industry vets, our team’s mission is to elevate the psychic advice space with a premium app that matches those seeking guidance with the best empaths, psychics or other types of advisors based on their individual needs.

As an Advisor Recruiter, you will be charged with sourcing potential advisor candidates via your own network, as well as through proactive outreach via online and offline channels. Additionally, depending on your background, you may also have the opportunity to consult on other related projects, such as:

  • Helping to promote and evangelize Everclear as our spokesperson
  • Contributing to the development of advisor training modules
  • Helping to recruit and/or manage advisor evaluators

Scope of Contract: Up to 40 hours/week

Qualifications

  • Deep domain knowledge with several years of experience offering paid readings via phone, chat or video sessions, or working in a management or other relevant role within the industry
  • Has a strong online presence (content, followers, etc.) and brings an expansive network of contacts in the empath/psychic/intuitive guide community
  • Knows where to look for quality advisors (beyond the obvious channels), and can quickly identify who would be a good fit for Everclear based on our strict guidelines
  • Ready to roll up your sleeves and get scrappy mining potential advisor leads offline and online
  • Highly-effective communicator
  • A good judge of character
  • Tech-savvy; must have reliable Internet access and be comfortable working with online tools
  • Nice to have, but not required: Previous experience working as a recruiter

If this sounds like you apply today!

Office Manager Extraordinaire (Part-time)

Enjoy making people happy while simultaneously keeping things running smoothly? Do you love wearing different hats and have a passion for going above and beyond? Then we’d love to meet you! Platphorm is looking for a part-time Office Manager (20 - 25 hours a week) to be the glue that holds our small office together.

You will have the opportunity to make a big impact on a small but nimble team with all the excitement of working on a new venture--backed by a company that is already stable and profitable.

Founded in 2009 by industry veterans with proven track records, Platphorm has global operations staff in six different countries. This position is for our headquarters located in downtown San Francisco, steps from the Powell BART/Muni station. In addition to a competitive salary we offer a dog-friendly office, work/life balance, 13" macbook, sit/stand desks, fully-stocked kitchen, and Friday Happy Hour.

Responsibilities:

  • Be the first point of contact for general office needs. Someone needs a pen or an idea for lunch, you are there to help.
  • Manage and maintain the kitchen, from keeping it stocked to keeping it clean.
  • Plan and execute company lunches, large meetings and corporate outings.
  • Organize. Supplies, food, people - if it can be organized, you’re on it.
  • Mail. Get it, distribute it, send it.
  • Own the corporate calendar that includes company-wide events, work anniversaries, birthdays and holidays.
  • Welcome and onboard new employees, set up their space, make them feel comfortable at their new work home and everything in between.
  • Seek out ways to improve office life and implement your ideas.
  • Help with whatever comes up whenever it is needed.

Qualifications

  • Trustworthy, organized and fun.
  • People person. You love making people happy and people feel comfortable coming to you with their problems.
  • Excellent listening, oral and writing abilities.
  • Strong time management, prioritization and multitasking skills.
  • Ability to plan and manage events, both big and small.
  • Happy to help, but able to say ‘no’ (with a smile) when necessary.
  • Comfortable working in a fast-paced, team environment where some days you find yourself crawling around on the floor.
  • Fast learner and comfortable taking on new tasks and projects.
  • 2 - 4 years of Office Management or Assistant experience.

If this sounds like you apply today!

If this sounds great to you reach out to us today!