Platphorm provides a soup-to-nuts system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.
What does our system do? Well, say you just got a puppy and you’re interested in asking questions of a real, live expert on how to best train him. Google can’t help you. Nor can Yahoo, Bing, or any traditional search engine. However, a site powered by our platform can: You type in “puppy training” and instead of getting a list of pages, you get a list of people — real people — ready to speak with you live over the phone to answer your questions or via mail, chat, or SMS. You can browse each provider’s profile, look at their ratings, and read written feedback left by others.
When you find a provider you like, you press a “Call Now” button and our system initiates a call to you, then the provider, and you are connected to talk for whatever price per minute (or call) the provider has set. It’s that simple. We white-label this system for other companies in any vertical, and handle not just the multimodal communications system, but all customer and community support, provider payment, and systems monitoring.
Founded in 2009, by industry veterans with track records of multiple start-up successes, Platphorm is already stable, profitable, and growing. Headquartered in lovely downtown San Francisco, we have global operations staff in six different countries to ensure 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.
We’ve built our platform using best in class tools and practices. Our multi-modal applications ride on top of Rails. Our telephony system has been built on top of CCXML & VXML. Our setup is geographically redundant. We even have FusionIO cards in our database servers. We’re serious about testing. We use RSpec, Selenium and our own homegrown call tester for regression testing. We leverage services like New Relic and Airbrake to monitor the quality and performance of our system.
Our platform isn’t just hardware and software. It’s people, too. Of course, the most important people are the ones you fill it with: Buyers and Sellers. But these people need other people to help them to use the system, resolve issues, and make sure everyone is playing nicely and by the rules. That’s where our people come in. When you white-label our system, you also have access to a team dedicated to customer support, community management, and risk management. These experts and the tools they utilize are included in the licensing fees. All that is really left once you provide a look to the site is to market it!
Platphorm is looking for an experienced Risk Analyst with a strong background in credit card processing, billing and fraud with a passion for catching the bad guys! Platphorm builds innovative multi-modal information exchanges, and provides a soup-to-nuts system that allows businesses to build scalable, reliable marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.
The marketplace we've built enables anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. We are a growing company offering a great opportunity for the right candidate!
Conduct manual review of transactions that have been identified as high risk and suggest changes to streamline the review process.
Process chargebacks and cardholder claims of fraud.
Review member account activity for potential fraud and/or abuse.
Identify and investigate potential fraudulent transactions and money laundering rings.
Ensure fraud levels remain well below the limits required by Visa, MasterCard, Discover.
Create and maintain weekly reports on fraud rates and chargeback rates.
Monitor internal and industry-wide fraud trends and make recommendations to address them.
Bachelor's degree or equivalent.
Must be comfortable with adult content.
1+ years experience working with CNP transactions and credit card risk. Experience with digital goods and payment processors preferable but not required.
Strong understanding of the card-not-present transactions including the Visa Chargeback Monitoring program, MasterCard’s Excessive Chargeback Program, fraud trends and best practices.
Comfortable working in G Suite with a strong understanding of Google Sheets and Excel.
Working knowledge of SQL with the ability to edit and execute basic queries. Ability to write advanced queries a plus.
Proactive in identifying problems and using initiative to resolve them.
Enjoy being part of a small team and willing to help out with duties outside the scope of your job.
Health/dental, vision, insurance
Great work/life balance
MacBook Pro and 2nd monitor
Adjustable work desks
Snacks and Friday Happy Hours!
Great location! Our San Francisco office is steps from the Powell BART/Muni station!
If this sounds great to you reach out to us today!