WELCOME TO PLATPHORM

WE BUILD PROFITABLE INFORMATION MARKETPLACES

About us


Platphorm provides a system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.

What does our system do? Well, say you just got a puppy and you’re interested in asking questions of a real, live expert on how to best train him. Google can’t help you. Nor can Yahoo, Bing, or any traditional search engine. However, a site powered by our platform can: You type in “puppy training” and instead of getting a list of pages, you get a list of people — real people — ready to speak with you live over the phone to answer your questions or via mail, chat, or SMS. You can browse each provider’s profile, look at their ratings, and read written feedback left by others.

When you find a provider you like, you press a “Call Now” button and our system initiates a call to you, then the provider, and you are connected to talk for whatever price per minute (or call) the provider has set. It’s that simple. We white-label this system for other companies in any vertical, and handle not just the multimodal communications system, but all customer and community support, provider payment, and systems monitoring.

Founded in 2009, by industry veterans with track records of multiple start-up successes, Platphorm is already stable, profitable, and growing. Headquartered in lovely downtown San Francisco, we have global operations staff in six different countries to ensure 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.

Our Platform


Best In Class System

We’ve built our platform using best in class tools and practices. Our multi-modal applications ride on top of Rails. Our telephony system has been built on top of CCXML & VXML. Our setup is geographically redundant. We use a hybrid of cloud and dedicated servers running the latest technologies to ensure the optimal mix of performance and availability. We’re serious about testing. We use RSpec, Selenium and our own homegrown call tester for regression testing. We leverage services like New Relic and Airbrake to monitor the quality and performance of our system.

Customer Service, Community and Risk Management

Our platform isn’t just hardware and software. It’s people, too. Of course, the most important people are the ones you fill it with: Buyers and Sellers. But these people need other people to help them to use the system, resolve issues, and make sure everyone is playing nicely and by the rules. That’s where our people come in. When you white-label our system, you also have access to a team dedicated to customer support, community management, and risk management. These experts and the tools they utilize are included in the licensing fees. All that is really left once you provide a look to the site is to market it!

Careers

If you enjoy working with a small, dedicated team and relish making a huge impact on a product, then we’d love to talk to you. Our San Francisco office is steps from the Powell BART/Muni station!

In addition to a competitive salary, we offer health/dental/vision insurance, 401K, work/life balance, Apple laptops, sit/stand desks, a well stocked kitchen and wine on Fridays.


Risk Analyst

Platphorm is looking for an experienced Risk Analyst with a strong background in credit card processing, billing and fraud with a passion for catching the bad guys! Platphorm builds innovative multi-modal information exchanges, and provides a soup-to-nuts system that allows businesses to build scalable, reliable marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.

The marketplace we've built enables anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. We are a growing company offering a great opportunity for the right candidate!

Responsibilities:

  • Conduct manual review of transactions that have been identified as high risk and suggest changes to streamline the review process.
  • Process chargebacks and cardholder claims of fraud.
  • Review member account activity for potential fraud and/or abuse.
  • Identify and investigate potential fraudulent transactions and money laundering rings.
  • Ensure fraud levels remain well below the limits required by Visa, MasterCard, Discover.
  • Create and maintain weekly reports on fraud rates and chargeback rates.
  • Monitor internal and industry-wide fraud trends and make recommendations to address them.

Qualifications:

  • Bachelor's degree or equivalent.
  • Must be comfortable with adult content.
  • 1+ years experience working with CNP transactions and credit card risk. Experience with digital goods and payment processors preferable but not required.
  • Strong understanding of the card-not-present transactions including the Visa Chargeback Monitoring program, MasterCard’s Excessive Chargeback Program, fraud trends and best practices.
  • Comfortable working in G Suite with a strong understanding of Google Sheets and Excel.
  • Working knowledge of SQL with the ability to edit and execute basic queries. Ability to write advanced queries a plus.
  • Proactive in identifying problems and using initiative to resolve them.
  • Enjoy being part of a small team and willing to help out with duties outside the scope of your job.

Benefits:

  • Health/dental, vision, insurance
  • 401K
  • Great work/life balance
  • MacBook Pro and 2nd monitor
  • Adjustable work desks
  • Adjustable work desks
  • Snacks and Friday Happy Hours!
  • Great location! Our San Francisco office is steps from the Powell BART/Muni station!

Apply for this opening

Policies and Abuse Representative

Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and online communities, and a passion for catching the bad guys?

Platphorm is looking for a Community Policy Representative to be a part of our Policies and Abuse team. The Policies and Abuse team enforces Platphorm’s policies across our various domains. The team creates, communicates, and enforces policies while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brand. You will make judgment calls about whether content breaks our rules and be able to explain your decisions to users. You aren’t afraid of making tough calls, and you have a genuine passion for tackling complex policy issues while working closely with various departments including Customer Advocacy, Risk Management, and Marketing.

Founded in 2009, Platphorm is a software development firm with an expanding portfolio of niche B2C communications marketplaces and global operations staff in six different countries. The marketplaces we've built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.

Responsibilities:

  • Enforce policies across various websites and web presences while providing an exceptional customer experience
  • Review and evaluate user generated content for compliance with our site policies
  • Assess accounts that have been flagged for various content violations
  • Investigate user account activity and work closely with our Customer Advocacy and Risk Management teams on large fraud cases
  • Clearly communicate policies and policy infractions to customers
  • Provide feedback to various teams regarding abuse and policy issues
  • Create new policies and adjust current policies as needed

Qualifications:

  • Bachelor's degree
  • Understanding of the roles policy enforcement plays in online communities
  • Excellent verbal and written communication skills
  • Strong investigative skills, critical thinking capabilities, and good judgment
  • Enjoy being part of a small team and willing to help out with duties outside the scope of your job
  • Community management or customer support experience is a plus
  • Comfortable with adult content

Benefits:

  • Health, dental, and vision insurance
  • 401K
  • Great work-life balance
  • MacBook Pro and 2nd monitor
  • Sit/Stand desks
  • Snacks and Friday Happy Hours!
  • Great location! Our San Francisco office is steps from the Powell BART/Muni station!

We welcome applicants with no previous policy related experience. This is a great opportunity for someone looking to start their career in online policy or fraud.

Sounds like you? Send us your cover letter and resume to jobs@platphormcorp.com today!

Customer Success Representative

Do you love advocating for customers? Enjoy working with a small, dedicated team? Then we’d love to meet you! We are looking for an experienced Customer Advocate / Customer Support Representative with a strong background in online communities and email-based support with a passion for going above and beyond.

Founded in 2009, Platphorm is a software development firm with an expanding portfolio of niche B2C communications marketplaces and global operations staff in six different countries. The marketplaces we've built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.

Responsibilities:

  • As an expert on our products and customers, you will serve as a liaison between customers and the rest of the company, and act as the customers' advocate by:
  • Responding to individual customer support issues and ensuring a timely response to all customer support inquiries.
  • Identifying technical issues, suggesting enhancements, and communicating them to the engineering team.
  • Engaging in social media, including forums for internal customers, as the voice of the company.
  • Creating and maintaining documents that answer common support questions.

Qualifications:

  • Have a strong understanding of online communities and experience as an online community member. Experience as a community manager is a plus.
  • Have 1+ year experience in a customer support role focused on online support for a technical product.
  • Have proven success at providing exceptional customer service.
  • Have strong written communication skills.
  • Thrive in a small team environment and are willing to help out with duties outside the scope of your job.
  • Have a Bachelor's degree or equivalent.
  • Are comfortable with adult content.

Benefits:

  • Health, dental, and vision insurance
  • 401K
  • Great work-life balance
  • MacBook Pro and 2nd monitor
  • Sit/Stand desks
  • Snacks and Friday Happy Hours!
  • Great location! Our San Francisco office is steps from the Powell BART/Muni station!

We welcome applicants with no previous support experience. This is a great opportunity for someone looking for a start in an established tech company.

Sounds like you? Send us your cover letter and resume to jobs@platphormcorp.com today!

 

Marketing Coordinator (Part-time)

Are you interested in taking your budding marketing career to the next level and learning how to bring innovative products to market successfully? Do you have previous experience coordinating social media efforts for a brand? Can’t wait to roll up your sleeves and get scrappy in order to create results?

Platphorm is looking for an entry-level go-getter to join our growing Product Marketing & Strategy team. In your role as Marketing Coordinator, you will help launch a new product from the ground up, as well as support programs for other existing products within Platphorm’s expanding portfolio of niche B2C communications marketplaces/applications.

You will have the opportunity to gain deep experience in cross-platform marketing with all the excitement of working on a new venture--backed by a company that is stable and profitable. Founded in 2009 by industry veterans with proven track records in the industry, Platphorm has global operations staff in six different countries. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.

Part-time position: Up to 30 hours/week

Responsibilities:

  • Assist the VP of Marketing, along with other members of the team, with day-to-day execution of growth marketing initiatives
  • Liaise with digital agency on ongoing user acquisition and retention projects
  • Contribute to the development and implementation of social media strategies to drive engagement with the brand; engage tactically with users to grow follower base
  • Support creative development efforts by assisting with production of ad campaign assets and maintaining brand/style guides
  • Help create and coordinate email marketing and in-app messaging campaigns; assist with list management and customer segmentation
  • Support content marketing programs; assist with management of written and visual content within our CMS
  • Help conduct primary and secondary research to inform development of marketing strategies
  • Coordinate reporting and maintain Marketing Calendar
  • Support any special projects as needed

Qualifications:

  • Degree in Marketing, Business, Communications or related discipline
  • 1-2 years of marketing experience (can include internships), ideally including social media management
  • Must have a strong command of Facebook, Instagram and Twitter (professionally or personally)
  • Excellent project management capability
  • Exemplary written and verbal communication skills
  • Adaptable, fast learner with an eye for detail
  • Equal parts creative and analytical
  • Design background a plus (but not required)
  • Tenacious problem solver
  • Desire to work on niche B2C products
  • Laser-focused on results
  • Last but not least: a sense of humor, positive “can-do” attitude, and fun to work with

Sound like a good fit? Send us a message and include: your resume and a link to your LinkedIn profile.

Apply for this opening

Freelance Designer

Platphorm is looking for a talented freelance visual/UX designer to work closely with our Product Marketing & Strategy team. You will have the opportunity to contribute to and own the execution of a variety of digital design/production projects that include ads for online marketing/social media campaigns, email marketing templates, landing pages, and web/app/UX design.

Founded in 2009, Platphorm is a software development firm with an expanding portfolio of niche B2C communications marketplaces and global operations staff in six different countries. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.

Estimated Hours: Will vary based on project pipeline; approximately 20+ hours/week on average to start

Responsibilities:

  • Translate both verbal and written direction into designs that effectively meet project objectives
  • Concept/design ads for social media and online marketing campaigns including:
  • Facebook
  • Instagram
  • Google
  • Snapchat
  • App Store/Play Store
  • Support creative development efforts by assisting with production of ad campaign assets (photos) and maintaining brand/style guides
  • Contribute to UX/UI/interaction designs for new product features across iOS/Android/Web/Mobile Web
  • Concept/design new email templates for user acquisition, retention and reactivation campaigns
  • Ideate/mock-up new landing page designs
  • Design/illustrate new graphics and iconography
  • Support design/production for content marketing programs

Tools / Programs / Skills:

  • Must be knowledgeable:
  • Adobe Photoshop
  • Adobe Illustrator
  • Sketch
  • Illustration Design
  • Iconography Design
  • Preferred (but not required):
  • Adobe Premier
  • Adobe After Effects
  • Adobe InDesign
  • HTML
  • CSS
  • Video Editing / Shooting
  • Flinto (interaction design)

Apply for this opening

If this sounds great to you reach out to us today!