Platphorm provides a system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.
What does our system do? Well, say you just got a puppy and you’re interested in asking questions of a real, live expert on how to best train him. Google can’t help you. Nor can Yahoo, Bing, or any traditional search engine. However, a site powered by our platform can: You type in “puppy training” and instead of getting a list of pages, you get a list of people — real people — ready to speak with you live over the phone to answer your questions or via mail, chat, or SMS. You can browse each provider’s profile, look at their ratings, and read written feedback left by others.
When you find a provider you like, you press a “Call Now” button and our system initiates a call to you, then the provider, and you are connected to talk for whatever price per minute (or call) the provider has set. It’s that simple. We white-label this system for other companies in any vertical, and handle not just the multimodal communications system, but all customer and community support, provider payment, and systems monitoring.
Founded in 2009, by industry veterans with track records of multiple start-up successes, Platphorm is already stable, profitable, and growing. Headquartered in lovely downtown San Francisco, we have global operations staff in six different countries to ensure 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.
We’ve built our platform using best in class tools and practices. Our multi-modal applications ride on top of Rails. Our telephony system has been built on top of CCXML & VXML. Our setup is geographically redundant. We use a hybrid of cloud and dedicated servers running the latest technologies to ensure the optimal mix of performance and availability. We’re serious about testing. We use RSpec, Selenium and our own homegrown call tester for regression testing. We leverage services like New Relic and Airbrake to monitor the quality and performance of our system.
Our platform isn’t just hardware and software. It’s people, too. Of course, the most important people are the ones you fill it with: Buyers and Sellers. But these people need other people to help them to use the system, resolve issues, and make sure everyone is playing nicely and by the rules. That’s where our people come in. When you white-label our system, you also have access to a team dedicated to customer support, community management, and risk management. These experts and the tools they utilize are included in the licensing fees. All that is really left once you provide a look to the site is to market it!
Platphorm provides an end-to-end system that allows businesses to build scalable, reliable, marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message.
By leveraging our core technology that facilitates paid information exchange, we’re building a new social entertainment marketplace (iOS / Android / Web). We’re looking for a Senior Technical Product Manager that will help us move new products and features over the finish line.
The top candidate will love working in small teams, is used to overcoming challenges, and thrives on the creation of products.
Founded in 2009 by industry veterans with track records of multiple start-up successes, Platphorm is stable, profitable, and growing. Headquartered in vibrant downtown San Francisco, we have global operations staff in six different countries to ensure 24/7 monitoring of critical systems to meet or exceed our 99.99% uptime goals.
Do you love advocating for customers? Enjoy working with a small, dedicated team? Then we’d love to meet you! We are looking for an experienced Customer Advocate / Customer Support Representative with a strong background in online communities and email-based support with a passion for going above and beyond.
Founded in 2009, Platphorm is a software development firm with an expanding portfolio of niche B2C communications marketplaces and global operations staff in six different countries. The marketplaces we've built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.
We welcome applicants with no previous support experience. This is a great opportunity for someone looking for a start in an established tech company.
Sounds like you? Send us your cover letter and resume to firstname.lastname@example.org today!
If this sounds great to you reach out to us today!